Help
CUSTOMER SUPPORT
TRĀDXIO™ · Official website: tradxio.com
TRĀDXIO™ is online subscription-based market intelligence and risk analytics software operated by DIGITAL RENAISSANCE METAVERSE. Our support team helps with billing, subscriptions, account access and technical questions.
Contact support
Phone / WhatsApp: +60 11-6077 8100. Please give the email address linked to your TRĀDXIO account so we can verify and locate it.
Billing and subscriptions
Subscriptions are billed monthly in USD. Charges appear on your card statement as "TRADXIO". Signed-in customers can view their plan, update their payment method, download invoices or cancel from Settings → Manage billing. For an unrecognised charge, a failed payment or any billing question, contact us with the charge date and amount — never send full card numbers.
Account and access
For sign-in problems, password resets, plan access that does not match your subscription, or account deletion requests, contact support and give your account email. Password resets are also available from the sign-in page.
Technical questions
Describe what you were doing, the page involved, your device and browser, and any message shown. Screenshots help. Do not share passwords, verification codes or broker credentials.
What support cannot do
TRĀDXIO does not hold customer funds, operate as a broker or exchange, or execute broker trades by default. Support cannot provide personal investment advice or guarantee any trading outcome.
Related policies
See our Privacy Policy (tradxio.com/privacy), Terms of Service (tradxio.com/terms) and Risk Disclaimer (tradxio.com/risk-disclaimer). Contact TRĀDXIO support by phone or WhatsApp at +60 11-6077 8100.